Privacy Policy

1. Introduction

Cannulix Healthcare Technologies ("Cannulix", "we", "us") respects your privacy. This Privacy Policy describes how we handle your Personal Information and Sensitive Personal Data or Information (SPDI) when you use our website or mobile application.

By creating an account or booking a service, you consent to the collection and use of your information as outlined in this policy.

2. Information We Collect

To facilitate home healthcare services and manage your profile, we collect the following categories of data:

• Account Data: Full Name, Email Address, and Password (encrypted) when you sign up.
• Contact Data: Mobile Phone Number and Physical Address (with landmarks) for service delivery.
• Health Data (SPDI): Patient's age, gender, symptoms, current medical condition, and doctor's prescription (if uploaded) to find the right specialist.
• Technical Data: IP address, device type, and browser info for security and analytics.

3. How We Use Your Data

We use your data strictly for legitimate business purposes:

3.1 Lead Generation & Fulfillment: To identify your needs and match you with a suitable independent Service Provider (Nurse/Lab/Doctor).

3.2 Account Management: To maintain your order history, wishlist, and facilitate easier future bookings using your Unique User ID.

3.3 Communication: To send booking confirmations, OTPs for verification, and invoice details via Email/SMS/WhatsApp.

4. Sharing with Service Providers

By booking a service, you explicitly consent to us sharing your Name, Address, Phone Number, and Medical Condition with the assigned Independent Service Provider (Partner).

Once the data is transferred to the Service Provider for treatment, it becomes subject to their professional confidentiality standards. We advise our partners to maintain strict privacy, but we are not liable for their independent data handling practices.

5. Account Security

We employ industry-standard security measures to protect your Login Credentials:

• Password Protection: We do not store your passwords in plain text. They are hashed and salted.
• Access Control: Only authorized personnel have access to your sensitive personal data on a need-to-know basis.
• User Responsibility: You are responsible for maintaining the confidentiality of your account password. Do not share your OTPs with anyone.

6. Location Information

To provide "Hyper-local" services (e.g., finding a nurse within 60 mins), we may request access to your precise GPS location.

You can disable location access in your browser/app settings, but this may affect our ability to auto-detect your city or assign nearby providers.

7. Cookies & Tracking

We use cookies (small text files) to improve your experience. Specifically:

• Session Cookies: To keep you logged in while you navigate the site.
• Preference Cookies: To remember your selected city (e.g., Hanumangarh or Jaipur).

8. Your Rights

Under applicable data protection laws, you have the right to:

8.1 Access & Edit: You can review and edit your profile data (Name, Email) through the "My Account" section.

8.2 Deletion: You may request the deletion of your account and associated data by contacting support. Note that we may retain transaction logs for legal/audit purposes as required by Indian law.

9. Children's Privacy

Cannulix is not intended for use by minors (under 18) without parental supervision. If you are booking for a minor, you represent that you have the authority to share their health data.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, if you have any privacy concerns, you may contact our Grievance Officer: