Refund & Cancellation Policy

1. On-Demand Services (Pay-on-Visit)

This section applies to one-time services such as Nursing Visits, Physiotherapy Sessions, Lab Tests, and Doctor Consultations booked through Cannulix.

Dispute Resolution: If you are unsatisfied with the service quality:

• You must raise the issue directly with the Service Provider before making the payment.
• You may report the provider to Cannulix Support. We will investigate and may block the provider from our platform, but we are not financially liable for amounts paid directly to them.

2. Monthly Care Plans

This section applies ONLY to Subscription Packages (e.g., "Elder Care Monthly Plan", "Post-Op Recovery Package") purchased directly from Cannulix.

Activation Policy: Service for any Monthly Plan commences 3 days after the date of purchase (Cooling-off & Setup period).

If you are not satisfied with the care plan, the following refund tiers apply based on when you initiate the cancellation request:

* "Start of Service" is defined as the date the plan becomes active (usually 3 days after payment).

3. Booking Cancellation Policy

We understand that plans change. Here is how cancellations work for general bookings:

• Before Provider Arrival: You may cancel the booking anytime via the App or Helpline without any penalty.
• After Provider Arrival: If the nurse/doctor reaches your doorstep and you cancel, you may be liable to pay a Visiting Fee (approx. ₹100-₹200) directly to the provider for their travel time.

4. How to Request a Refund

To request a cancellation or refund for a Monthly Plan: